Wills & Ellis, SEAT, Skoda, Audi, VW servicing and MOT in York

Book your vehicle with us

01904 792651

Send us an email

service@willsandellis.com

We are open from

Mon to Fri: 8:00am - 5:00pm

Categories: Uncategorized
Posted on: May 5, 2020 3:55 pm
Firstly we hope you and your loved ones are keeping safe and well.
 
Please note that we will be open for appointments only from Monday 11th May 2020. We will initially be operating with skeleton staff and our opening hours will vary. Please call 01904 792651 with any enquiries and we will call you back. Please see below for the changes we have made to our working procedures to help prevent the spread of Coronavirus.
 
PLEASE BOOK IN BY TELEPHONE. We are trying to ensure that customers arrive at staggered intervals by appointment only.
 
WHEN YOU ARRIVE PLEASE COME TO THE WINDOW. Someone will come to you there so you can handover your keys.
 
WE WILL BE USING A DISINFECTANT SPRAY OR WIPE AND TECHNICIANS WILL BE WEARING PROTECTIVE GLOVES. In addition to our usual cleaning process for all vehicles, your key controls – including steering wheel, indicator and wiper stalks, gear lever and drivers door handles will be sanitised by either a spray or wipe.
 
NO WAITING APPOINTMENTS, LIFTS HOME OR USE OF OUR LOAN CARS. Unfortunately to work within government guidelines of social distancing this is a change we have to make. With regards to loan cars it is not currently possible for us to ensure that our cars can be fully disinfected in between customer hire.
 
VEHICLE COLLECTION AND DELIVERIES. We will do our very best to help those who are unable to leave their home. Please be aware that this is subject to availability.
 
CONTACTLESS PAYMENT OPTIONS. We are sorry that we will not be accepting cash or cheque payments. Options for payment are by card over the telephone or bank transfer prior to the collection of your vehicle.
 
If you have any symptoms please do not attend your appointment and call to rearrange.
 
Thank you for your support and patience at this challenging time.
 
Our thanks and best wishes to you all.
 
Kind regards
 
Wills & Ellis Team

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